If you run an online ecommerce store watch this video and find out how to boost sales while lowering your cost by simply running your business more efficiently. (more…)

Have you ever asked yourself how does your current sales funnel interact with your prospects?

If it’s like most sales funnels out there it is simply a process of pushing information about your company, product or service to your market.

The problem with this approach is that online consumers are demanding more these days. They want more than just information, they want interaction and custom experiences… they want to be wowed and more importantly they want to know how your product or service fits into their goals. (more…)

It always surprises me that online customer service is often times the afterthought of many businesses,

Something they to throw in at the last minute to cut down on customer complaints, returns and bad PR.

The customer experience is the next competitive battlegroundBut if you want to increase your sales, you need to look at the main ingredients that make up a sale in the first place, which is the relationship between you and your market. Without that relationship your market will not accept your solution.

Some of the best products and services out there struggle to get traction in a market because they fail to put their best face forward.

Too often the people in your company that know your products and services the best… those with the most passion about your brand… are shielded from the very prospects that are interested and have questions about your company and what you have to offer.

This is the point where customer service plays a huge role in your conversation rate.

If people don’t know who you are, what you have to offer, and can’t communicate with you when they have questions, they simply won’t buy from you.

But it doesn’t have to be like this.

Technology has changed the game for small business and evened the playing field.

With the right tools you can provide a great customer service experience that integrates seamlessly with your sales funnel and all at a fraction of what it used to cost.

How?

One major advantage that companies have in the 21st century is the ability to leverage smart query technology to automatically respond to their frequently asked questions.

ResponseQue Automated HelpdeskThis changes the game from simply communicating with your market through live chat software to synchronously training an autonomous system how to respond to future questions on your behalf quickly and accurately.

Over time these systems answers more and more incoming messages automatically, as it learns more about your product or service, and this frees up time for you and your team to focus on other aspects of your business.

This technology is a “force multiplier” and is the difference between harnessing the power of the internet, or getting lost in it.

This is what ResponseQue is all about and why we created it.

ResponseQue Automated Live Chat SoftwareIt is a tool that allows you to connect and engage with your website visitors, but it doesn’t just stop there… the system also learns how to respond accurately to questions in the future.

It is basically a system that gets smarter and more helpful over time.

A true help desk if you will.

In my next video I want to share more with you about this “service first” approach to sales and how you can actually implement this into your business with minimal effort.

Stay tune!

Did you know that great customer service is actually an essential part of any good sales funnel?

It can actually convert cold traffic into qualified leads and buyers, faster than even a carefully scripted sales message can.

Why?

Because before anyone subscribes, buys, or signs up for your product or service they need some basic questions answered about you, your company and what you are trying to sell them.

No matter what market you’re in or what product or service you offer, people need to know, like and trust you before they will buy from you. (more…)

We’re excited to announce our ResponseQue/ Zapier.com integration!

Zapier.com is a powerful click and drag tool for small businesses helping them connect common apps, systems, platforms and networks together in a matter of minutes without knowing a lick of coding.

Zapier’s simple approach to traditionally complex and highly technical integrations is what makes ResponseQue and Zapier a perfect match. (more…)

Customer service is about connecting with your customers, engaging them and building trust.
Great customer service not only helps you close more sales… it inspires your customers to share your brand with others. (more…)

Have you ever had to answer the same or similar questions about your products or service… more than once? Of course you have. These are your frequently asked questions and together with junk/ spam messages your company receives this can add up to a good chunk of your time spent “providing customer service”.

Here’s a little secret though… there’s an app for that.
(more…)

ResponseQue is Customer Service on Autopilot! Add live support to your website in minutes, completely eliminate spam and junk messages, and accurately automate the responses of up to 81% of your incoming questions!

Giving your website visitors what they want… the option to easily contact you through your company website or web store dramatically improves customer satisfaction, increases referrals and repeat business — and enables you close more sales. (more…)

In today’s web driven society, business owners know that having a web site and staying active on social media are two vital marketing tactics. What they tend to forget is that this is only half of the equation. Consumers believe everything should be available to them at the click of a button, and that includes customer support. If they can’t receive an immediate answer, they’re off to Google to find another company that will communicate with them faster.

(more…)

Just came across this email marketing software which I absolutely love. If you’re looking for an affordable email autoresponder software for your business you owe it to yourself to check them out.

They host everything on dedicated servers so you have a higher open rate to your emails compared to other popular autoresponder software’s out there like Aweber or iContact. I have used both and a few others and I like Get Response the best. (more…)




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