Frequently Asked Questions

1. Will ResponseQue work for my business?
If you need to provide your customers and prospects with a way to get fast answers about your product or service without being bogged down by the same questions being asked over and over again then ResponseQue is definitely for you.
2. Will ResponseQue save me time?
Yes, businesses that use ResponseQue report up to an 81% reduction in the amount of messages that they need to answer. ResponseQue reduces the amount of messages you need to answer by eliminating spam, junk messages and automating your frequently asked questions. ResponseQue is not just another communication tool for your business it is designed to save you time.
3. Does ResponseQue replace humans?
A person is always required to answer questions as they come into the system, at least the first time. However the software does get smarter and more efficient over time, continually freeing up time for the users.
4. How does ResponseQue know the right answer?
ResponseQue will never guess an answer. The system only uses answers you define initially when using the system to communicate with your customers and prospects.
5. How do I train the software?
There are two ways to train the software... 1) you simply answer questions that come into the system from your website, or... 2) you can proactively import FAQ data into the application. Either way you are always in control. ResponseQue will automatically respond to questions only if the answer is first defined by you.
6. Can I route questions to different agents?
Yes, you can manually assign questions to agents, or you can configure routing rules within the application that will automatically assign questions to specific agents, or teams based on things like what page of your website a question is asked from. For example you can assign your shopping cart pages to your sales team, or your account profile pages to Billing.
7. What do you guarantee?
ResponseQue is a hosted month-to-month service, if you are unhappy with the service or software you can cancel the service at anytime for any reason and at no charge to you. The last month's charge can be refunded on a case-by-case basis and only upon request. For prepaid service we can also refund a prorated portion of the last amount charged and only upon request.
8. Is there a self-hosted version of ResponseQue available?
We do not have a self-hosted version of ResponseQue at this time due to the complexity of the system we prefer to host and maintain the software in-house.
9. Do you have a corporate or enterprise version?
Yes, if you require a special hosted solution, we've got you covered. Simply fill out and submit our Customize ResponseQue Request Form and we'll get back with you on a custom solution that'll work for your business.
10. Is the ResponseQue app PCI complaint?
Yes, ResponseQue is secured with at 128 bit SSL connection and is PCI compliant.
11. How do I upgrade my account and service?
You can upgrade your account within your management console by clicking on the upgrade links.
12. How do I cancel my account and service?
You can cancel ResponseQue anytime for any reason by submitting our cancelation request form.

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