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Why Help Desks and Live Chat Are Essential To Online Business


Did you know that if you’re not providing your online customers and prospects with an online customer service option on your website you’re leaving money on the table? I’m not talking about a 1-800 number, email support, or even an elaborate knowledge base system. (Actually most of those options do more harm than good… when it comes to boosting sales.)

The simple fact is that when your online customers and prospects have a questions they want quick answers, without having to leave your website. They want quick answers right then and there, PERIOD!

They don’t want to…

… they want quick answers right there on your website from the exact page that they are on. Online is all about accessibility and how close you stay in touch with your customers and prospects.

Remember your website is your storefront to the world it is open 24/7 and it represents who you are. It’s important! But how do you provide live online support without getting absolutely slammed with messages? How do you as a small business compete with the big dogs in your industry that have seemingly unlimited staff and money to manage “all those incoming questions”?

Should you even try?

…well the answer is clear and may be a little scary…

82% of consumers said they’ve stopped doing business with a company due to a poor customer service experience.

55% said a company’s failure to resolve their problems in a timely manner drove them away.

And 85% of consumers say they would pay 5% to 25% more to ensure a superior customer experience.

Bottom Line: If your not providing great customer support you’re losing customers and potential business! But where do you even start? Here’s the secret… it’s all in the technology! There is a little known technological breakthrough, that up until this point, has only been utilized by the top online retailers to manage their large volume of customer support inquiries. It’s called Smart Query Technology. And it is amazing!

This smart technology can actually reduce the amount of messages that you have to answer in your day by as much as 80% without sacrificing quality of support. This gives you a huge competitive edge!

…and your customer always gets a quick actuate answer, whether you answer the question yourself, or whether the system does automatically on your behalf.

This breakthrough technology is not only smart for your customers it is smart for business! And here’s the great part about it is now it’s affordable and really easy to use and integrate with your website. In fact you can be up and running in less then 60 seconds from the time you click this link!

I’m not kidding…

Click here see how you can implement this powerful app into your website in less then 60 seconds. Trust me you don’t want to miss out on this game changing customer service technology!

Go check it out now! With the right online customer service software your business can thrive on the internet.

 


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