Online Customer Service Makes Happy Customers And Happy Customers Are Loyal Customers

Providing great customer service is critical when it comes to customer retention. People only want to do business with people they like and trust and one of the best ways you can achieve that is by providing great customer service and by being available to them on-demand whenever they need help.

Did you know…

86% of consumers quit doing business with a company because of one bad customer experience. That percentage is actually increasing and last I checked, it’s up 59% in just the last 4 years.

Also…

91% of these unhappy customers will not willingly do business with your organization again. So when you lose a customer due to poor customer service you will most likely never see them again.

And here’s a great one about cost that you probably already know…

Attracting a new customer costs you 5 times as much as it does keeping an existing one.

So many companies get physically, financially and sometimes technologically overwhelmed with providing customer service, that they just give up and deal with it by actually hiding from their customers. I think everyone here can agree that this is a failing strategy, yet there are tons of companies and small businesses that continue to do this and wonder why they keep losing customers year after year.

There is a way to keep overhead down while providing great customer service, but you need to adapt your thinking and processes.

86% of consumers quit doing business with a company because of a bad customer experience, up from 59% 4 years ago
Source:Harris Interactive, Customer Experience Impact Report
_
91% of unhappy customers will not willingly do business with your organization again
Source:Lee Resource Inc.
_
Attracting a new customer costs 5 times as much as keeping an existing one
Source: Lee Resource Inc.

The One-To-Many Customer Service Model: Leverage Your Time and Experience

If you run an online ecommerce store watch this video and find out how to boost sales while lowering your cost by simply running your business more efficiently.

[Read on...]

Convert Website Visitors Into Leads, Build Trust Through Online Customer Service And Then Convert Them Into Sales… All Automatically!

Have you ever asked yourself how does your current sales funnel interact with your prospects? If it’s like most sales funnels out there it is simply a process of pushing information about your company, product or service to your market. The problem with this approach is that online consumers are demanding more these days. They […]

[Read on...]

Increase Online Sales –Put Your Best Face Forward With Outstanding Online Customer Service

It always surprises me that online customer service is often times the afterthought of many businesses, Something they to throw in at the last minute to cut down on customer complaints, returns and bad PR. But if you want to increase your sales, you need to look at the main ingredients that make up a […]

[Read on...]

Generating Qualified Leads and Sales Through Your Online Customer Service

Did you know that great customer service is actually an essential part of any good sales funnel? It can actually convert cold traffic into qualified leads and buyers, faster than even a carefully scripted sales message can. Why? Because before anyone subscribes, buys, or signs up for your product or service they need some basic […]

[Read on...]