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How to Keep you Employees Happy and Compete with Other Online Businesses

Did you know that the turnover rate for a dedicated customer service agent is around 30% and experts in the industry all agree that this number will only increase in the coming years.

While there are many factors why this field has such a high turn overate, the top reason by far is simply that agents get quickly burned out dealing with the same issues and answering the same questions time and time again.

We’re going to talk more about this later when we get into solutions, but for now, just know employee retention does affect your bottom line and I guarantee it’s much more then you think.


Did you know that 70% of the top companies out there actually use customer feedback to make strategic decisions that drive their business?

These companies stay ahead of the market, because they are listing to their customers.

Want to know the best, easiest and most cost effective survey study you can conduct? Simply analyze what your customers are talking about when they contact you. They are telling you, honestly, right there, what they care about, what you should improve, and if you listen closely, they’re actually giving you ideas for new products and services that you can offer to them in the future.

Your customers and prospects that contact you, are one the best focus groups you can ask for …simply listen to them and you will see positive results.

Source: Aberdeen Group, Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand 2011


The One-To-Many Customer Service Model: Leverage Your Time and Experience

If you run an online ecommerce store watch this video and find out how to boost sales while lowering your cost by simply running your business more efficiently.

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Convert Website Visitors Into Leads, Build Trust Through Online Customer Service And Then Convert Them Into Sales… All Automatically!

Have you ever asked yourself how does your current sales funnel interact with your prospects? If it’s like most sales funnels out there it is simply a process of pushing information about your company, product or service to your market. The problem with this approach is that online consumers are demanding more these days. They […]

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Increase Online Sales –Put Your Best Face Forward With Outstanding Online Customer Service

It always surprises me that online customer service is often times the afterthought of many businesses, Something they to throw in at the last minute to cut down on customer complaints, returns and bad PR. But if you want to increase your sales, you need to look at the main ingredients that make up a […]

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Generating Qualified Leads and Sales Through Your Online Customer Service

Did you know that great customer service is actually an essential part of any good sales funnel? It can actually convert cold traffic into qualified leads and buyers, faster than even a carefully scripted sales message can. Why? Because before anyone subscribes, buys, or signs up for your product or service they need some basic […]

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