How ResponseQue Works
With ResponseQue™ you can provide efficient customer service. As you answer questions through the system, the software automatically catalogs and indexes your answers for future use. ResponseQue™ virtually eliminates the need for a level 1 customer service team, because it automatically answers your frequently asked questions. ResponseQue™ is the first online customer service software that actually gets smarter over time.
We've spent the last 2 years developing an online customer service software that combines the accessibility of live chat support, with the indexing capabilities of a knowledgebase and the organization of a support center.
...but best of all, we've created software that you can actually train to answer questions on your behalf. This means no more of the "same old questions", no more SPAM, no more wasted time and effort.
ResponseQue™ is simple, online customer support for your website, it is trainable, secure, easy to use, but most of all it will save your business time and money.
Features
15 Second Integration: You can literally add customer support
to every page of your website in less than 15 seconds. Even if you
have more than one website, it doesn't matter, ResponseQue™ will
work across multiple domains (at no additional charge).
Simple, Easy-To-Use Interface: We've included only the features
and options that are absolutely essential to great customer support
and packaged it into a simple intuitive interface. Basically,
everything you need and nothing you don't!
Hosted and managed: ResponseQue™ is hosted on a secure, reliable,
managed network. This means no confusing installs and no need to
maintain your own server.
Real-Time Email Notifications: If you're in love with all things email,
don't worry, we have a solution for you. Simply use our spam free,
real-time email notification option and the system will automatically
notify you of any new unique questions that come in.- Origination Tracking: With ResponseQue™ you can track a question back to the specific page it was asked from. This provides you with context, and is paramount in providing your customers with quick accurate answers. This also gives you a data reference to help you plan strategic adjustments and future updates to your pages.
- Quick Links: Generate organized site maps of your website(s) and easily drag and drop links from your custom directories into your messages for quick reference. This feature is extremely effective when you want to direct customers to a specific page in answering their question.
3 User Access Levels: You can secure logins to the admin three
unique ways. Easily create logons for Administrators, Managers, or
Customer Service Reps, each with access to only select portions of
the management console.- Similarity Matching: When a question comes into the system that is not unique, but is similar to other questions in the system, ResponseQue™ will display the similar Q&A matches to you. As you type in your answer the system will filter the suggestions down in real-time, refining the results based off of your input.
- Software Intelligence: What sets ResponseQue™ apart from all other online customer support software, is its ability to be trained. You can literally teach the software to answer questions automatically on your behalf, much like how you would train an employee.
- Complete Import/ Export Control: We understand that data is vital to business and we will never hold your data hostage. Import and export your data as you please. Use this data to understand your market better, identify weaknesses in your network, create company policy and procedures, or simply to gain new product/ promotional ideas.
Accessibly: Because ResponseQue™ can be easily implemented on every
page of your website your customers will always feel accessible to you.
This builds trust with your market and sets your business ahead of the
pack.
Customer Feedback: Your customers can rate each interaction and
provide you with valuable feedback for you to review.- FAQ's RSS Feeds: Use active feeds to easily create FAQ pages, or use them to dynamically feed a knowledge base, or blog. This feature is great for search engine optimization (SEO) because you are indexing questions and answers exactly the way they were entered by your customers.
No contracts!: With ResponseQue™ you are never locked into a contract.
You can cancel your service at anytime for any reason, no questions
asked.
Flexible Service: Easily upgrade from one ResponseQue™ level to another.
With no limitations, you can be sure that you always have the best solution for your
business.
Risk Free Guarantee: If for any reason ResponseQue™ does not meet your expectations
you can simply cancel your account within 30 days and receive a full refund. You alone will
be the judge of value!
Video Training And Customer Support: We provide you with easy to follow, step by step,
video based training guide. We will walk you through in detail...
- How to setup, customize and integrate ResponseQue™ into your site(s)
- How to answer unique questions that enter the Queue
- How to customize and configure the application using advanced features.
A digital copy of The Top Secrets to Online Customer Service Success!:
This book reveals the most common, costly, mistakes new businesses
make online and how to avoid them. 
Guaranteed FREE Lifetime Software Upgrades (FOR PRO ACCOUNTS ONLY):
We guarantee FREE software upgrades for the life of your account. This means that as we develop the latest and greatest software addons and tools you will receive them at no additional cost to you.It is our policy to constantly evolve our software and service in pace with our valued clients and their businesses.
Real-time Desktop Notifier (FOR PRO ACCOUNTS ONLY):
With the ResponseQue™ Desktop Notifier (For PC's) you don't have to worry about missing unique questions as they come in. This simple software easily installs on your PC and runs on your task bar and promptly alerts you when a new and unique question enters the system. If you want to make sure your customers always receive a quick answer, you need this powerful tool to notify you at the appropriate moment. This notifier comes complete with an optional alert sound for those of you that like to nap at your desk. :)Tested and Approved for: Windows XP, Vista and Windows 7
Pricing
ResponseQue is Automated Live Chat Software For Your Website
ResponseQue is simple to install, easy to use, affordable, and keeps your customers satisfied. ResponseQue has unique technology that compiles your questions and answers internally and uses that information to automatically answer future questions on your behalf, reducing your customer inquires up to 80% over time.
Why You Need Online Customer Service
The fact is, that whether you are a Mom and Pop shop, or large retail store, your customers are moving to the web and if you don't provide the same level of customer service to your online visitors that you would face-to-face, you're losing customers!
Great customer service is not only crucial in building trust with your patrons, but it is also your most intuitive insight into the mind of your customers and an important ingredient that can either propel your business to success, or doom it to failure.
Jeff Bezos, the founder of Amazon.com once said... "If you make customers unhappy on the Internet, they can each tell 6,000 friends." ...experienced online businesses know this to be a reality, but the reverse of that statement is also a fact.
Online customer service, when done right, sets your business ahead of your competition and explodes your business to new heights, but the key is to have the right tools.
The question has always been... "How can we offer the best customer service possible, while still keeping our overhead low?" And the answer is...
Leverage Technology To Keep Costs Down
With the right tools in hand, you will never lose that personal connection with your customer base, no matter how big your business grows.
That's where we come in... ResponseQue™ is customer support software that is simple to implement on every page of your website and is easy as pie to use.
What make ResponseQue™ different from all other customer service software out there is it's unique ability to automatically answer your frequently asked questions.
ResponseQue Is Perfect For...
- Any Website That You Own
- High Traffic Websites
- Shopping Cart Websites
- Companies That Maintain Multiple Sites
- Membership Sites
- Company Intranets
- Large Companies
- Small Companies
What Makes Us The Best...
- ResponseQue is NOT like traditional Live Chat support
- Even though it looks like Live Chat it automatically answers your FAQ's
- You actually train the software how to answer future questions
- Similarly Matching increases the software's ability to learn faster
- You never have to answer the same question twice
- ResponseQue eliminates the need for a level 1 customer service staff
- With ResponseQue your customers get quick, direct answers
- You save time and money... and get better results!
Software Screenshots
