How To Edit Your Profile And Setup New User/Agents and Your Entire Team With Access To The System
You can edit your own profile under the Profile section of the admin console and here you can do things like reset your password, change your alias (name that displays on the help widget when you answer questions) and select which categories of questions you would like to see in your message queue.
To setup new agents or users to access your admin console navigate to the Manage> Agents section of the app and click the Add button to setup a single user, or click the Import button to import a list of new users into the app.
ResponseQue has three access levels… Admin, Manager and CSR (Customer Service Representative). You need to have at least one admin account and this access level allows you access to everything including adding, editing or removing other user accounts. Mangers can setup and edit CSRs, but CSRs can only edit their own profiles and have very limited access to the system only allowing them to basically answer questions that are routed to their queue.
How To Integrate Dynamic FAQ Pages Into Your Website
Any category that you setup in the system you can configure to feed a dynamic FAQ (Frequently Asked Questions) page. To do this, simply go to Manage> Categories within your admin console and then click on the FAQ button to the right of the category to generate a code snippet and copy it to memory. […]
How To Export/Import Data Into The ResponseQue System
You can easily export Q&A, Log and data used to generate Reports by simply clicking the Export option at the top of the data table you are viewing. You can select a few records to only export those, or click the top header checkbox to select all records export. All data is exported in a […]
How To Answer Incoming Questions While At The Same Time Training ResponseQue
ResponseQue is more than just a communication software it is an automation tool. But ResponseQue never guesses the answers to questions, instead you and your team train it how to respond to questions while using the system yourself an here is how you do it… As new questions come into the message queue you can […]
How To Integrate ResponseQue Into Your Website
Seamlessly integrating the ResponseQue system into your website or online shop is as easy as going to Settings> Generate Widget and following the 5 step customization wizard. On step 1 of the wizard select whether your website uses the http:// or https:// protocol. On step 2 choose whether or not you want to require your […]