A completely novel solution
Every business is different; the customers in every industry are different. What works in one situation may not in another. Sometimes, businesses may have go in for a completely novel solution – if that is what will meet the needs of customers. (more…)
Tags: business software, create satisfied customers, customer service, online customer support, small business help
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The Fear of Technology
Small business owners, especially those who started working before the internet explosion, sometimes fear that time and money spent on technology is resources being taken away from ‘core’ business areas such as design, production or sales.
Technology evangelists on the other hand, claim it as the solution to all ills. Where is the truth? (more…)
Tags: business software, customer service, marketing your business, online support, small business help, technology to grow your business
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How do Small Businesses Differ?
Certain basic rules of engagement apply to all businesses. All businesses operate in a competitive environment where they aim to acquire and retain customers. This is against a backdrop of rising costs, tighter regulations and a globalizing environment. Yet, small businesses often find the challenge tougher due to the smaller scale on which they operate and the fewer resources they command. (more…)
Tags: business challenges, business software, customer servie, online customer support, small business help
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