The silent and unhappy Customer
James Heavey, the CEO of Respond, reveals some research that is definitely food for thought. Only 4% of the customers who reported a poor experience with a company ever complained! 96% of customers simply did not bother to tell the company. (more…)
Tags: create loyal customers, customer service, how to grow your business, online customer support, satie, satisfied customers
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The Tent pole of Business
James Gaskin of NetworkWorld says, “Although parts of technology are broken here and there, technology has become the tent pole holding up every business today. Unfortunately, sometimes we spend so much time struggling to keep the tent pole working properly, we forget to enjoy the tent”. (more…)
Tags: business software, how to grow your business, match with customer needs, online customer service, online customer support, satisfy your customers
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When you are just not available
No matter how efficient your customer support team and system, there will always be a time when nobody is available to answer a query. What customers hate about this situation is that rarely will anyone get back to them quickly, if a resource is not available immediately. (more…)
Tags: business support, customer service, how to grow your business, online customer servie, online support, satiesfied customers
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The Wonder Years of Business
If you are a small business owner yourself, you might recall nostalgically the initial years of starting up. You remember a time when you knew many of your customers personally; when customers just had to call you up if they ever had a problem. Well, you are not an exception. (more…)
Tags: business software, customer service, cutting business cost, how to grow your business
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How do Small Businesses start up?
Where do you think most American small businesses find the money to start up and keep themselves going till the profits start flowing in? You may be surprised to hear this – U.S. Census Bureau findings reveal that the majority of small businesses are financed by the owner or with some help from friends and family. (more…)
Tags: business software, create customer service, customer service impact, how to grow your business, small business support
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Small Business, the heart of the economy
The U.S Small Business Administration (SBA) Advocacy office calls small businesses the “heart of the American economy”. Small businesses in the U.S provide employment to a large number of people and in many sectors where services would not otherwise be available. (more…)
Tags: business software, customer service, happy customers, how to grow your business, online customer support, satisfied customers
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An Inverse Proportion
Research has shown that customer satisfaction is inversely proportional to the waiting time for them to be served. In simple terms, the longer the waiting time, lower the satisfaction levels. (more…)
Tags: business software, create loyal customers, customer service, customer servie, customer support, how to grow your business
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A Slip between the Cup and the Lip
Think about it for a moment. Everywhere, there are tomes written on how businesses revolve around the customer, how customer-centric marketing is the key to success. Yet, rarely is this ever implemented. Disgruntled customers are far easier to find in most industries than satisfied or loyal ones. Why should this be? (more…)
Tags: customer service impact, how to grow your business, online customer service, online customer support, softwar
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