How small can small business be?
Technology has made it easier than ever for small businesses to operate on a really small scale – in the case of freelancers or e-bay entrepreneurs, this can sometimes mean just a single person team. This person is literally a one-man (or woman) army! (more…)
Tags: cutting cos, cutting costs, online customer support, quality customer servie, satisfy your customers
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What is an intelligent system?
Is there really such a thing as an intelligent customer support system? The truth is that any product or service, whether an IT system or a hamburger must the needs of its target audience. That is what an intelligent system does. Conventional customer support systems such as e-mail or ticketing software don’t really take customer behavioral patterns into account. They are non-intelligent systems that annoy customers because of the following reasons. (more…)
Tags: business software, customer service, cutting costs, online customer support, satified customers
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Cost-Cutting, the Magic Word. Or Not?
As the recession grows and business slows, are you tempted to look at cost-cutting as the solution to all your problems? No doubt, keeping costs on a tight rein will help you maintain some profitability. But while such steps will be necessary, are they sufficient to grow your business? Mostly not, and here’s why. (more…)
Tags: business software, custer serivce, cutting costs, growing your business, online customer support, satistfied customers
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