Posts Tagged ‘cutting costs’

Small Businesses And Stretched Resources

Monday, March 1st, 2010

How small can small business be?

Technology has made it easier than ever for small businesses to operate on a really small scale – in the case of freelancers or e-bay entrepreneurs, this can sometimes mean just a single person team. This person is literally a one-man (or woman) army! (more…)

Conventional Systems aren’t built around the customer

Friday, August 21st, 2009

What is an intelligent system?

Is there really such a thing as an intelligent customer support system? The truth is that any product or service, whether an IT system or a hamburger must the needs of its target audience. That is what an intelligent system does. Conventional customer support systems such as e-mail or ticketing software don’t really take customer behavioral patterns into account. They are non-intelligent systems that annoy customers because of the following reasons. (more…)

The Business Case for Delighting Your Customers

Saturday, May 30th, 2009

Cost-Cutting, the Magic Word. Or Not?

As the recession grows and business slows, are you tempted to look at cost-cutting as the solution to all your problems? No doubt, keeping costs on a tight rein will help you maintain some profitability. But while such steps will be necessary, are they sufficient to grow your business? Mostly not, and here’s why. (more…)

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