It’s not what you’d think!
A study by the Welsh Contact Centre Forum in 2006 among Welsh call-centre employees revealed that only 24% of those surveyed considered themselves truly committed to the organization.
Surprisingly, it wasn’t salary or benefits, but ‘career opportunities’, ‘morale and culture’ and ‘internal communication’ which emerged as the biggest problem areas.
Tags: business softwar, customer service impact, customer support, marketing your business, online customer service
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An Inverse Proportion
Research has shown that customer satisfaction is inversely proportional to the waiting time for them to be served. In simple terms, the longer the waiting time, lower the satisfaction levels. (more…)
Tags: business software, create loyal customers, customer service, customer servie, customer support, how to grow your business
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