Trapped in the Mire of Customer Queries
While small businesses love to hear from their customers, sometimes, it can be overwhelming. Let’s imagine that you are a small business owner in Chicago supplying hand-crafted dolls. The business has grown and the team now has four employees, who among them, stitch the dolls, take in orders and answer queries too.
Tags: create loyal customers, custer serivce, customer service impact, online customer support, online support
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Cost-Cutting, the Magic Word. Or Not?
As the recession grows and business slows, are you tempted to look at cost-cutting as the solution to all your problems? No doubt, keeping costs on a tight rein will help you maintain some profitability. But while such steps will be necessary, are they sufficient to grow your business? Mostly not, and here’s why. (more…)
Tags: business software, custer serivce, cutting costs, growing your business, online customer support, satistfied customers
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