A completely novel solution
Every business is different; the customers in every industry are different. What works in one situation may not in another. Sometimes, businesses may have go in for a completely novel solution – if that is what will meet the needs of customers. (more…)
Tags: business software, create satisfied customers, customer service, online customer support, small business help
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Delight Customers Efficiently
Smart Query Technology helps business with three key objectives:
Tags: business software, create loyal customers, create satisfied customers, customer service, online support
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The CSR team that keeps growing
Mostly, businesses find that as they grow, the number of queries increases exponentially. This means that they have to keep adding customer service representatives. That obviously costs money! Soon enough, the business realizes that there is no end to this. Or, is there? (more…)
Tags: business software, create loyal customers, create satisfied customers, customer service, online customer support
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Small business is everywhere!
Did you know that small businesses employing a few people start up at the rate of over 500,000 a year? That’s a half million new businesses coming up every year. Half a Million! That is approximately 1369 new businesses being started up every day! (more…)
Tags: business software, create satisfied customers, customer service, loyal customers, online customer service
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Monotonous and High Cost: The Worst Combination
Businesses often find that the majority of questions from customers revolve around the same issues. Some estimates say this may be as high as 60 to 70% of questions. Companies spend time answering these questions again and again, while employees get tired of fielding the same issues. This is as bad as it gets! (more…)
Tags: business software, create loyal customers, create satisfied customers, how to gro, online customer service, online customer support
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The Outcome that Everyone wants
At an overall level, what smart query technology has going for it is simply that customers are delighted at the end of the process. Lower waiting times and effective answers ensure that customers don’t find the process tedious. (more…)
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When a Standard Customer Support System doesn’t work
Let’s look at the shortcomings of standard customer support systems with an example. On a Thursday, Ms. Williams send in a query using the company website to the manufacturers of the new kitchen tiles that she has purchased. She is planning to install them over the weekend when she has time off from work. But, rarely do companies respond effectively within this short window! (more…)
Tags: business software, create satisfied customers, customer service, online customer support, satisfied
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Instant Responses. Is that all?
Smart query technology doesn’t just throw up a few matching search results. It helps the business by creating a larger and larger pool of responses that comes in handy to answer more customer queries. Let’s see how that works. (more…)
Tags: create loyal customers, create satisfied customers, customer service, growing your business, online customer service, online customer support
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Customer-Centric Technology
The key thing about Smart Query Technology (SQT) is that it is a highly customer-centric system. It is designed around the principle that the majority of customers are likely to have similar or related questions. Few questions are fundamentally unique. SQT uses this to the advantage of both customers and employees. (more…)
Tags: business software, create loyal customers, create satisfied customers, customer service, growing your business
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How Standard Customer Support Systems work
Let’s look at the shortcomings of standard customer support systems with an example. On a Thursday, Ms. Williams send in a query using the company website to the manufacturers of the new kitchen tiles that she has purchased. She is planning to install them over the weekend when she has time off from work. 2 days is all she has. (more…)
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