It’s not what you’d think!
A study by the Welsh Contact Centre Forum in 2006 among Welsh call-centre employees revealed that only 24% of those surveyed considered themselves truly committed to the organization.
Surprisingly, it wasn’t salary or benefits, but ‘career opportunities’, ‘morale and culture’ and ‘internal communication’ which emerged as the biggest problem areas.
Tags: business softwar, customer service impact, customer support, marketing your business, online customer service
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Acquiring and Retaining Customers
The 2009 Microsoft Small and Mid-sized Business (SMB) Insight Report reveals that 43% of the 620 small business owners surveyed listed customer acquisition and retention as the key challenge they faced, irrespective of the current economic climate. (more…)
Tags: acquiring customers, business softwar, create loyal customers, customer servie, key to customer satisfaction
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Why Companies Don’t Look for Smarter Systems
One of the reasons many businesses go in for e-mail based systems, live chat support orsimply include an FAQ section on their site is that these are easy to implement, and socheap! The initial low cost looks very attractive. But, over time, the cost of such customer service solutions actually piles up. (more…)
Tags: business softwar, customer service, customer service impact, growing your business, online customer support
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