Privacy Policy | ResponseQue.com | Innovative Online Customer Service Software

We respect your right to privacy. ResponseQue™ has comprehensive security practices to ensure that you and your authorized users information is protected and respected.

The Information That You Provide
When you sign up for ResponseQue™, we require information such as your name, company name and address, e-mail address and credit card information. ResponseQue™ uses a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information except for the sole purpose of credit card processing on ResponseQue™'s behalf.

To modify your account information at anytime click the blue Online Support button to the left of this page and send us a request.

ResponseQue™ may use the collected personal information and other information ResponseQue™ collects about your use of the Service to operate and make the Service available to You, for billing, identification and authentication, to contact you about your use of the Service, research purposes and to generally improve the content and functionality of the Service and Site.

ResponseQue™ may also transmit or share your personal information with its third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the Service, which may require that your personal information be transferred from your current location to the offices and servers of ResponseQue™ and the authorized third parties referred to here. Although ResponseQue™ owns the software, code, databases, all rights to the ResponseQue™ application, You retain all rights to your data.

Newsletter/ Blog
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Use of Cookies
When you visit our site or use the Service, we may use session "cookies" - (data stored on your computer) - to allow the Site or Service to uniquely identify your browser while You are logged in and to enable ResponseQue™ to process your online transactions. Session cookies also help us confirm your identity and are required in order to use the Service. ResponseQue™ uses persistent cookies that only ResponseQue™ can read and use, to identify You as a ResponseQue™ customer and make it easier for you to log in to the Management Console. Users who disable their web browsers' ability to accept cookies will be able to browse our Site, but will not be able to access or take advantage of the Service.

Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use a tracking utility called "Google Analytics" that uses log files to analyze user movement.

Sharing Information
Except as described in this policy, ResponseQue™ will not give, sell, rent, or loan any identifiable personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.

ResponseQue™ may also provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related Site information to reputable third-party vendors, but these statistics will include no personally identifying information.

Information Protection
ResponseQue™ maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Changes To Privacy Policy
ResponseQue™ may update this policy from time to time. You can review the most current version of this privacy policy at any time at http://www.ResponseQue.com/privacy-policy. Your continued use of the Site or Service constitutes your agreement to be bound by such changes to the privacy policy. Your only remedy, if You do not accept the terms of this privacy policy, is to discontinue use of the Site and Service.

Business Transaction
ResponseQue™ may assign or transfer this privacy policy, and your user account and related information and data, to any person or entity that acquires or is merged with ResponseQue™.

Terms of Service
When You access and use the Service, You are subject to the ResponseQue™ Terms of Service defined at http://www.ResponseQue.com/terms-of-service.

Contact Us
If You have questions regarding this privacy policy or about the security practices of ResponseQue™ you can contact us by clicking the blue Online Support button to the left of this page.