Online Business Owners Beware!…
“1-800 Numbers, Live Chat Software, Email
and Ticket Base Customer Support
u>Waste Time and Money!”
“New Innovative Software Automatically
Resolves 80% of Your Customer Inquires”
New Powerful Innovative Software Effectively
Answers 80% Of Your Online Consumer Inquires
Using Your Own Words And Phrases…
Online companies have wasted millions of dollars and time on software
that does not manage their customer inquires efficiently. Call centers,
live chat software and email support all have one thing in common.
The problem that binds these traditional methods is their single
serving nature. After a question is answered the record is essentially discarded.
This fundamental issue is sole cause of costly and subpar customer support;
because the time and expertise spent to answer a question is only leveraged
a single time.
Yet up to 80% of your incoming questions will be asked multiple times!
As your business grows and expands, using traditional management software
will force you to increase the number of customer support representatives,
to keep up with the demand that new customers bring.
Even with posting frequently asked questions (FAQs) and knowledgebase type
articles everywhere on your company site, the majority of your customers will
still require live support.
To keep online consumers happy today, you need to provide fast, accurate answers
from qualified staff.
Why Great Customer Support Is So Important To Your Business?
Your customers are one of your best assets and should be valued. Study after study;
prove that word of mouth referrals, from satisfied customers, are one of the most
effective ways to grow a business. When you take your business online, this fact
is only amplified.
business again with the organization if their complaint is resolved. That figure goes
up to an impressive 95% if the customer feels that the complaint was resolved quickly.
With the eruption of blogs and social networks customers now have the power to
dramatically impact your bottom line and your future success. Unhappy customers,
on average, will tell another 8 to 16 people about their experience, creating negative
word-of-mouth.
…But with the use of the internet the number of bad review is exponential!
Angry Customers Rarely Complain!
When customers complain to you, you get the opportunity to resolve their issue
quickly and convert them into satisfied customer. In effect, customers who complain
are actually giving you a second chance. But, this rarely happens!
96% of your unhappy customers will never complain to you. Instead they will chat,
blog and post bad reviews about your company not only to their friends and associates,
but to everyone searching the web.
Customers Are Fed Up With Traditional Online Support!
Online companies are constantly competing with each other, battling to win over new customers.
And at the forefront of this constant battle is the customer service they provide.
Savvy business owners know that the company that provides the best customer support
will inevitably beat their competitor every single time and gain valuable market share.
Often times online companies resort to the use of 2 tiered customer support models to
provide at least the appearance of live support. But is using non-qualified lower paid
staff as your first line of defense really an effective plan?
Let’s look at what the average online customer is faced with when they need answers
from an online company with this method of customer support…
On Thursday a customer goes back to an online home improvement website, with a question
regarding a tool that was purchased recently from them online. The customer is planning to
use the tool for an upcoming weekend project.
After searching the company’s FAQ’s section for their question to no avail, they compose
a message and submit the question via the site’s contact form.
By the time a Customer Service Representative (CSR) receives the question and responds
by e-mail, it is already Friday morning, and the answer is not quite clear to the customer.
Impatient and running out of time, the customer replies to the email with further
questions. But, the CSR is not confident and replies that they have not had this particular
question before and asks the customer for more time to get back to them.
By the time the question is routed to a more knowledgeable representative and a proper
response is sent back to the customer, it is already Monday. The weekend is over and
customer’s project could not be completed!
In this all too common scenario both the customer and the online business suffer. The
customer is infuriated by the ineffective response time and the business accrues the cost of
the inefficient use of employee time…
Using traditional customer support models and software literally wastes online companies
hundreds of thousands of dollars in loss revenue and negative PR every year.
ResponseQue Is The Solution For Online Customer Service!
ResponseQue is powerful online hosted software that allows your business to grow without
requiring you to increase the size of your customer support staff. With ResponseQue every
question and answer is cataloged for future use.
You will only be sent questions that are truly unique. With 80% of your incoming question
being answered automatically you’ll have more time and money to devote towards growing your
business and keeping your customers happy.
How Does ResponseQue Work?
ResponseQue works by using a network of strategically placed online help widgets that allow
your website visitors and customers to send you questions. Each help widget tracks which
page the question is coming from and passes that on to the system.
Using Smart Query Technology ResponseQue will determine if the incoming question is unique
or if it has already previously been answered. If the question has previously been answered
then ResponseQue simply returns that pre-defined answer automatically to the customer.
Only if the question is unique will ResponseQue pass it along to you.
You no longer have to answers hundreds and hundreds of redundant questions like “what is
your return policy?”, “do you ship overnight?”, or “how can I pay by check?”. With questions
like these out of the way, you and your staff can devote more time to solving the tough,
unique issues, which make or break a business.
problem is solved quickly and satisfactorily.
Source: International Customer Service Association,
The Power of Real-Time Customer Feedback
Your customers may be your best and most affordable lead generators. When a customer complains to you,
you have the opportunity to resolve the issue quickly and convert them from an unhappy customer back
to a satisfied company asset.
With traditional customer support, a customer is usually sent a follow-up survey via email. By the time
the unsatisfied customer has checked their email and seen the survey they may have already figured out
the answer on their own.
At this point only a few percent of your unsatisfied customers will fill out your survey and actually
let you know how they feel. The majority of them will delete your message and move on, but not before
spreading their bad experience to everyone they know or taking it public online.
ResponseQue gives your customer the opportunity to rate your response immediately after they have
receive and read it. This powerful feature allows you to correct dissatisfaction in real-time before
the customer leaves your site.
This is how it works…
Once the question has been answered by you, the help widget will replace the Ask input with the
following three links…
- Thanks, that’s what I needed to know!
- Please explain more.
- You don’t seem to understand my question!
With these three simple yet powerful options the customer can send you instant feedback, so that you
can ensure each and every customer leaves satisfied.
ResponseQue Is Affordable and Continues Decrease Your Expenses Overtime!
Because ResponseQue continues to store and organize your questions and answers, the time and cost
invested in answering questions is never wasted.
Your savings are exponential!
With ResponseQue you can devote more time and funds toward growing your business and less time playing
catch up with your customer support.
ResponseQue has more powerful features that include…
- Anti Spam Control – Unlike most traditional customer support software on the market today,
ResponseQue is NOT email based. Email spam accounts for 40% of all email messages sent and costs
online companies billions of dollars each year. - CSV Export/ Import – Questions and Answers can easily be imported or export from the application
in to a .CSV file format. (which works with Microsoft Excel) - Custom Messages, Styles and Themes – ResponseQue has tons of custom settings that allow you to
configure the application to fit in seamlessly with your existing company website. Customize everything
from colors and fonts, to application messages and settings. - Multiple User Access Levels – ResponseQue has the following three unique access levels,
so that you can manage your team securely and with peace of mind…- The Admin – The admin has full control over the application including complete
access to application customization features and settings. - The Manager – Managers have access to special application reports, have the
ability to export/ import information, build organizational structures and create/ edit
application users. - The CSR – CSR stands for Customer Support Representative and with this limited
access, the user can only view and answer customer questions, search the Q&A database and
update their CSR profile.
- The Admin – The admin has full control over the application including complete
- SMTP Control – ResponseQue gives you the option to configure your own SMTP settings so that
application notifications can be sent to you from your own internal email server.
ResponseQue Has SEO Friendly Page Feeds
Everyone knows that search engines index content. The more content you have posted on your site for them,
the more keywords and phrases will be associated with your website. The reason why keywords are so important
is because people search for stuff on the internet millions of different ways.
You want to make sure that when a person searches for something similar to what you provide your website
is listed at the top of the list. The best way to achieve this is by having hundreds of relevant keywords
on your site.
One of the best ways to gather hundreds of keywords and phrases that are relevant for your site is to
simply make your questions and answers public.
Q&A’s are great for Search Engine Optimization!
ResponseQue provides you with dynamic Q&A pages and feeds that list your Questions and Answers by category.
We even have a search function that can be utilized for the occasional customer that prefers to find answers on
there own.
Question and Answer records can also be marked as hidden if you wish to hide them from this public feed.
The bottom line is you’re in control!
ResponseQue Has Affordable Solutions For Your Business!
Whether you own a small online business, or manage a large company, even if you are just a busy professional
that receives too many emails in your day, ResponseQue.com has an affordable solution for you!
ResponseQue offers three completely hosted solutions for you to choose from. You don’t need to worry about
uploading and installing any software on your server. We take care of everything and in just 3 minutes your very
own ResponseQue application will be up and running from our servers!
Each solution has all of the application features and only differs by the number of account users that can access it.
ResponseQue Hosted Solutions…
| Professional | (up to 3 users) | $49.97 per mo. | ORDER NOW >> |
| Business | (up to 7 users) | $89.97 per mo. | ORDER NOW >> |
| Corporate | (up to 20 users) | $239.97 per mo. | ORDER NOW >> |
With each hosted solution ResponseQue guarantees support and unlimited upgrades for the life of the account.
You can rest assured that we will be provided you with the latest in customer support technology and tools for
your online business.
- Unlimited Application Upgrades for The Life of Your Account
- Free Customer Support
- 99.95% uptime and Free periodic Data backups
Your ResponseQue application is hosted on state of the art servers that are guaranteed 99.95% uptime during the
Service Year.
Our highly trained and experienced staff will make sure that your customer support application is running
as it should at all times.
“People expect good service but few are willing to give it.”
~ Robert Gately
ResponseQue is Risk Free!
ResponseQue is a month to month service that does not require a contract. So at anytime, for any reason you
can cancel, no questions asked! You alone will be the judge of value.
So what are you waiting for? Get ResponseQue now risk free…
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