This training module covers…

• How trigger ResponseQue with a link.
• How to generate a image button.
• How to generate a floating button.
• How to use a custom image as a button.

This training module covers…

• How to accept & answer questions from the queue.
• What is a public answer.
• What is a private answer.
• How to set your answers to expire.
• How to respond with a greeting.
• What is a query back.

This training module covers…

• How to edit add and delete Q&A records.
• How to import or export data.
• How to create clone Q&A’s.
• How to create child Q&A’s.
• How to search for Q&A’s.
• How to create and manage system categories.

This training module covers…

• How to configure the app with your hours of operation.
• How to setup your own SMTP email relay.
• How edit and customize the default application messages.

These new features include:

• Custom Form Generation
• Dynamic FAQ’s
• Advanced Category Assignments
• Term Exceptions
• And Global Answers

With our new custom form generator you can quickly create input forms for your business that feed right into the system. Want to create a return request form for your products, or a customer satisfaction survey on the fly? Well now you can! And it laterally only take minutes with absolutely no programing skills required. You simply select what type of data you want to gather and our help desk software does the rest.

What is Dynamic FAQ’s? Dynamic FAQ’s is a special script that displays your frequently asked questions on a page of your website. This powerful tool is great for your online business because FAQ pages get scanned by search engines and customers alike and the best part about ours is that they update automatically. This means you get all the benefits with zero effort to you.

ResponseQue’s advanced category assignments means that you can set rules for the system to follow when it comes to routing your questions to your staff. For instance you can route messages based on where a question came from. So if you have a page of your website that gets a lot of billing questions, you can tell the system to automatically send these messages to your billing staff only. Now that’s efficient!

Why are Term Exceptions cool? Have you noticed that on the Internet people don’t use proper English anymore? We have, and that’s why we have added a Term Exception module to ResponseQue. Here’s how it works. Say someone asks you… “Where are you located?” and then someone else asks you “where r u located”… now ResponseQue recognizes that these two questions are the same. This is just one more way ResponseQue saves your business time.

One of my favorite upgrades coming in this next release is Global Answers. With the new global answer type you can let the system know that certain questions will always have a particular answer no matter what page it is being answered from. Take for example the question… “Do you have this available in red?” and also the question… “What is your hours of operation?”. See the answer to the first question really depends on the page that it is being asked from on your website. If this question was asked from a page in which you sell hats from and and also a page where you sell shoes from the answer may differ. However, the second example question, “What is your hours of operation?”, has the same answer no matter what page it is being asked from. It is a Global Answer! This powerful tool will help you train the software in half the time and we are excited to release it as soon as we can to the public.

ResponseQue is devoted to developing innovative online customer service software for your online business. We develop our live automated help desk systems with one goal in mind to save you time and money. If you haven’t already, check us out risk free today!

See it used to be that any business that had a website was ahead of the game, but now each day thousands of companies move to the web forcing you to again gain a competitive edge to make your business website stand out amongst your competition.

So what will give you a competitive edge and the biggest bank for the buck? The answer is as old as time… you simply need to provide great customer service to your customer when they need it and where they need it. That means if you have a website you need to have online support in place.

The question is how do you add online customer service and keep cost down?

One of the biggest headaches and expenses of adding live chat to your website is the fact that a live person needs to answer every single question. This usually means that you need to hire at least one dedicated person to answer your incoming questions.

But did you know that up to 80% of inquiries that an average business receives using live chat are redundant questions? (In other words… their getting the same old questions).

The customer still needs an answer, but answering the same old questions day after day is costly for you, not to mention frustrating for the person that has to answer the questions.

Sure there are some live chat software out there that allow you to save predefined responses to common questions. But these systems take extra effort to configure properly and still require a live person to initiate the response to the customer.

• What if I told you there is a better way?
• What if there is a software that is similar to live chat, but that actually AUTOMATICALLY answers frequently asked questions on your behalf?
• What if there was a software that eliminates, spam, junk messages in fact up to 80% of your message volume?
• Would this system be hard to configure?
• Would this system be easy to use (for both you and your customers)?
• Is this system cost effective (aka affordable for you)?

The answers may shock you… yes there is a better way, there is a software similar to live chat, but that reduces your message volume, eliminates spam and junk messages, is easy to setup and use for both you and your customers and the best part is this system is affordable to you.

For less then the cost of a daily cup of coffee you can have a fully automated efficient and cost effective live chat system. That not only saves you money by providing you with the technology at such a fraction of the cost, but also save you hundreds of dollars each week in customer service overhead.

Get the details on this amazing new technology that is literally a game changer for small businesses like yourself. Watch our video demo now to see this software in action and stay tune for a special offer that you will not find anywhere else!

How do you make your website and business stand out again?

The answer is you go back to the basics, back to your customers. Make them happy and you will always have an competitive edge. Your customers want to hear from you. Your customers want to know that you are there for them. So be there for them, but that doesn’t mean work harder. Check out ResponseQue today. ResponseQue is affordable live chat technology that automatically answers your frequently asked questions, eliminates spam and junk messages and more.

If you’re business does not provide great online customer service your losing customers to your competition. The online marketplace has changed and you need to change with it. Click here now to find out how!

1) Can Your Customers Easily Contact You When They Have Questions?

The first questions to ask yourself when selecting your customer service solution for your online business is can your customers easily contact you whenever they have a question. This is very important because people that feel well attended to become great customers and on top of that they become great marketing tools promoting your business to the world by posting and tweeting praises online about your business. So make sure the customer service solution you choose allows you to be widely accessible to your customers while still guarding you against message overload (more about that later).

Will it Make Your Life Easier?

What is a software good for unless it makes your life easier. The questions to ask yourself is, is it efficient, Is it intelligent, does it block junk messages and other annoying messages like auto replies?
If the answer is no, then move on to the next software. The right customer service software should be something that you can’t live without, something that remembers things you can’t remember, assists you when you need help answering a question and most importantly the right customer support system should tell you who your customer is and what page they are on when they ask a question. Knowing this saves you time when answering questions and saving time defiantly makes your life easier.

Is it easy to use?

One thing that you should stay away from is software that is way too technical. If you need a small team of technical geniuses to install it and spend weeks studying the manual to figure out then stay away from it. By the time you get a handle on the software it will most likely be out of date and your left at square one with a bundle of frustration. Remember the KISS methodology “Keep It Simple Stupid”. Look for a software that you can easily integrate yourself with your site.

Is it Secure?
An important factor to consider is if a software securely transmits messages to and from your customer. Email based software is typically riddled with security holes so if you are planning on passing sensitive information through your support system it is recommend to stay away from email.

Is it Scalable?

Scalability is very import to business, you want to know that when your business explodes your software can keep up. Traditional customer service system like phone support, live chat and email/ ticket support software are not scalable. They always require you to increase the size of your customer service team to keep up with an increase in messages. As you know customer service jobs are one of the highest turnover positions within a company and soon you realize that poor scalability means poor profits. Which brings us to the next point.

Is it Cost Effective?

A great customer service system is cost effective. It does not cost thousands of dollars and require technical consultants to configure. A great customer service system is affordable and flexible. Some customer service software charge per user, by bandwidth, or a fixed rate. Consider this though, most customer service “solutions” out there just provide the technology. But you as a business owner need to look at the big picture, how many employees will you need to hire and train to maintain the system, if the system malfunctions who is responsible to fix it and do you need to hire specialist to install it?

Here’s the great news. With recent advances in technology you don’t need to worry about half the things you use to. There’s a new type of software in town and it is accessible, easy, secure, scalable and cost effective. Software with what’s called “Smart Query Technology” is taking the business world by storm. It is the next generation in customer service. On the surface it looks and functions much like your standard live chat support software, but what makes it different is that it logs and indexes every message your business receives in a question and answer data center. Then it uses that data to 1) automatically answer your frequently asked questions 2) eliminate spam 3) eliminate annoying auto replies and 4) helps you answer unique questions faster. And the best part is… this technology is affordable nowadays. Even small businesses on the web that typically could not provide online customer service can now compete with huge companies that have entire customer service teams to answer their questions. Software with Smart Query Technology is an unfair advantage that levels the playing field between big business and small business. It is like having an 24/7 1st tier customer service team that always answers properly, never quits and never complains and that you only have to train once. With smart query technology your business can scale up as high as the clouds and beyond.

Then Something Changed

The Internet became more popular, and with the Internet suddenly people began to feel  a little personal in a growing impersonal world. As a result business needed to change. Suddenly if you were a company mistreating your customers their story could be shared on the Internet 1000 times over. Consumer horror stores spread like wild fire seemingly overnight crippling companies.

The Importance of Providing Great Customer Service

These days, with the use of the Internet, businesses are forced to conduct business as they did decades ago. Where if you had an unsatisfied customer you better catch them before they leave, resolve their issue, before they run off and tell the rest of the people in town. These days if you don’t treat your customers right the world will know. On the Internet what people say is not just shared with their friends, but with their friend’s friends and their friend’s friends. Once story can be viewed literally millions of times before a company is even aware they did anything wrong.

Online companies are slowly and painfully coming to the realization that they need to be providing great customer service especially online. The risk is to great not to, but the reward is even better. The flip side of the coin is that it has been proven that if you provide great customer service your customers will stay a customer longer, recommend your business to their friends more and spend more money for a product, even in a bad economy. If you treat your customers right your business will flourish, if you treat them right online, your business will explode to new heights that you never thought possible.

It’s time to get serious about online customer service. Get the facts, get the right technology and stop hiding from your customers online. For more details on online customer service go to www.ResponseQue.com