Software Features
Easy Integration
In just minutes you can configure, customize and install ResponseQue on your website and connect again with your customers. Simply paste a line of code into the body of your source code to instantly add our automated help desk app to your website. [Top]Auto Answers
What really sets ResponseQue apart from any other help desk software on the market today is its automated answer technology (Smart Query Technology). With Auto Answers you can literally train the software how to answer future questions simply by communicating with your customers the first time. This means that ResponseQue answers your frequently asked questions automatically! It's like your very own virtual receptionist that passes only the unique questions on to you and takes care of the rest. [Top]
Global Answers
With ResponseQue you can set your answers to apply to a specific page only, or globally to the entire system. This powerful feature is a shortcut that you can use to train the software to run more efficiently and insure that each and every question gets answered correctly. [Top]Private Answers
For private questions like "what is my password?" ResponseQue provides you with a secure answer type that lets the system know that your answer is to remain private between you and a specific customer. [Top]Custom Messages and Greetings
You can create custom messages like busy messages, after hours messages and custom greetings, within the system, to maintain great customer service even when you're not around. [Top]Expiring Answers
For answers that will only be valid for a certain period of time, you can set an expiration date for them. When the answer expires the program will automatically remove the record from the system. This answer type is the solution for questions like "when is your next live event?" since the answer to this question will only be valid until the event takes place you can set the answer to expire on the date of the event. [Top]Querybacks
With ResponseQue's Query Back function you can engage your customer in a live chat conversation while still effectively training the software how to communicate in the future. [Top]Quickly Answer Customer Questions While Training The System
How To Automatically Answer Future FAQ's
Custom Branding
With Custom Branding you can customize how ResponseQue appears on your website. Create your own customer service button, or simply use one of our pre-installed templates, either way you control the look of ResponseQue on your website. [Top]Email Notifications
To keep you informed when you're not logged into the ResponseQue console the system sends you an email notification with your customer's question and a reply link for your convenience. [Top]Auto Suggestions
If a new question comes in that is similar to other records already in the system ResponseQue will display a list of suggested answers for you. Simply click on a suggestion to use it. [Top]Quick Links
To save time, ResponseQue allows you the ability to create custom site maps within the system to use as quick references when answering questions. If your response requires a link you can simply click the link in your site map list to quickly insert it into your answer message. [Top]Technical Support
We value you as a customer and we will do anything we can to ensure you get the most out of this great product. We offer unlimited technical support for all hosted accounts for life. [Top]Import/ Export
With ResponseQue you can import and export data to and from the system. With this feature, for example, you can load a list of predefined questions and answers into the system to speed up the learning curve of the software, or you can download your question and answer data collected by the system to use elsewhere. Either way you're in control of your data. [Top]Multi User Access Roles
With ResponseQue's users access roles you can setup new user/agents with permission to see only what you want them to see. ResponseQue has 3 unique access roles... Administrators, Managers and CSR's each of them granting access to only specific areas of your control panel. [Top]Reports
ResponseQue comes with six powerful reports that allow you to see a detailed snapshot of how ResponseQue is working for your business...
- Who's Answering (See which Agents are answering questions and helping customers and who is not)
- Top Agents (Know which of your Agents are getting top rated responses from your customers)
- Top FAQ's (Get a dynamic list of your Frequently Asked Questions)
- Where in The World Are these Questions Coming From? (Find out where your customers are from)
- Poor Responses (Quickly identify answers with poor customer ratings)
- System Performance (See exactly how much time ResponseQue is saving you each day) [Top]
Desktop Notifier
ResponseQue is all about saving you time. With ResponseQue's Desktop Notifier you get notified in real-time when a unique question enters the queue and requires your attention even when you're not logged into the software. The notifier even rings like a phone when it needs to get your attention. (Currently for PC only) [Top]RSS Feeds
With dynamic RSS feeds you can do all kinds of cool things like... feed external troubleshooting guides, programs and even update social sites like Twitter and Facebook pages with your Q&A's. You control exactly what questions and answers post to your public feeds. What you do with the XML feeds are up to you, but the possibilities are endless. [Top]Dynamic FAQ's
With Dynamic FAQ's by simply pasting a line of code into your website, you can instantly generate a Frequently Asked Question's page for your customers to review. FAQ pages are not only great for your customers, but also for search engines crawling your website. And with ResponseQue creating FAQ pages has never been easier. [Top]Advanced Category Assignments
Easily create assignment rules in the system that automatically assign new questions to specific users on your team. This way only certain team members are assigned certain types of questions from particular pages, or domains. This function saves you loads of time and is all done automatically and seamlessly by the system. [Top]Custom Forms
ResponseQue has powerful built-in form generators, so that you can easily create literally any type of input form you can think of. Use the form generator to create things like... return merchandise forms, or customer satisfaction survey forms, or even create your own contest. These forms can be easily posted on your website simply by pasting a line of code and data collected from them will be sent to you through the system. [Top]RESTful API
With ResponseQue's RESTful API you have the flexibility to build addon applications for your business. With our API you have the ability to harness the power of ResponseQue to do literally whatever you dream up. The possibilities are only limited by your imagination! [Top]
