We are excited to announce that we are currently in beta testing for some new and improved ResponseQue help desk features that will soon be released to the public.
These new features include:
We are excited to announce our latest and greatest customer service tool. We call it the ResponseQue Desktop Notifier and it is awesome. With this new tool you will be alerted in real-time when a unique question enters your queue. So no more missing your customers, now you can answer their questions live while still training the software how to answer future questions automatically.
We are looking for a friendly B2B affiliate marketer/ sales person that has experience reaching companies about their web/ eCommerce needs.
www.ResponseQue.com is a new online customer service software developed for small to large companies that have an online presence and want to provide great customer service to their online customers without being required to dramatically increase their staff.
Amazon.com’s founder Jeff Bezos once commented: “If you make customers unhappy on the Internet, they can each tell 6,000 friends.” Conversely, the opposite is also true. With the hundreds of thousands of companies establishing their presence on the Internet today, industry experts have estimated that nearly 90 percent of them will fail miserably at one critical thing, and that one determining factor is “Customer Service.”
Automating your online customer service is the best way you can cut down on cost while still providing your online patrons great customer service. See for any given business, over time, around 80% of all incoming questions from customers will be the same, or similar. This is the reason why companies have long adopted the practice of posting their Frequently Asked Questions on their website, to help combat the constant bombardment of redundant inquiries.