Top Secrets To Online Customer Service Success

Many new online start-up companies overlook the crucial business step of handling customer inquires.

In the mists of marketing and logistical planning customer support gets pushed to the back. However customer service is an extremely important aspect of running a profitable online businesses.

Cancel Account

If you would like to cancel your ResponseQue account please contact us and let us know to cancel your service.

Upgrade Account

If you would like to upgrade your account please contact us at anytime for an upgrade link, or if your account has been suspended because you have exceeded your data storage limit. You can simply click on the upgrade link located on the top right portion of your application.

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How It Works – Clickbank

Integration / Overview

This training module covers…

  • How to integrate ResponseQue into your website.
  • How the Customer Support Widget works.
  • How to answer a question from the queue.

Profile

This training module covers…

  • How to update a users password.
  • How to create a user alias.
  • How to receive email notifications from the application.
  • How does the user access roles work.

Settings

This training module covers…

  • How to configure your company’s hours of operation.
  • How to tweak the queue settings.
  • How to change your SMTP profile.
  • How to customize your widget.
  • How to get your widget code snippet.

Manage

This training module covers…

  • How to manage your Q&A records.
  • How to Import and Export records from the database.
  • How to create categories to organize your Q&A records.
  • How to how to get your RSS feed for your categories.
  • How to create site maps to use for quick reference.
  • How to customize the messages of the application.
  • How to create users.

The Queue

This training module covers…

  • How to answer a question in real time.
  • How to tell what page a question is being asked from.
  • How to cancel out of the answer screen.
  • How to utilize the Q&A suggestions feature.
  • The five ways you can answer a question and train the software.