The End Of Waiting Time
An Inverse Proportion
Research has shown that customer satisfaction is inversely proportional to the waiting time for them to be served. In simple terms, the longer the waiting time, lower the satisfaction levels.
Why Killing Repetition Is A Good Thing
Monotonous and High Cost: The Worst Combination
Businesses often find that the majority of questions from customers revolve around the same issues. Some estimates say this may be as high as 60 to 70% of questions. Companies spend time answering these questions again and again, while employees get tired of fielding the same issues. This is as bad as it gets!
The 3 Benefits Of Smart Query Technology
The Outcome that Everyone wants
At an overall level, what smart query technology has going for it is simply that customers are delighted at the end of the process. Lower waiting times and effective answers ensure that customers don’t find the process tedious.
B2B Customers And Smart Query Technology
Faster Deadlines, Shorter Fuses
Corporate buyers are even more discerning when it comes to customer service. The buyer faces tremendous pressure internally to get the right product, at the right time and price and to get all issues with the buying process resolved smoothly. Getting this right is key to their reputation. A vendor with poor customer service makes them look bad internally.
